While 95% of our customers aren’t experiencing any discolored water issues, we understand that several of you are. Of the customers experiencing issues, the majority of those issues are due to galvanized plumbing in your homes. DWMF has some cast iron and galvanized plumbing in our system as well, which is attributing to the discoloration in a few areas.
What are we doing to help alleviate the issue? In addition to flushing our mains, we have allowed and encouraged customers, who have called in with concerns and received approval, to flush inside their homes; we are adjusting the water bills to average usage so that you are not bearing the cost for the flushing. As a long-term aid, we have formulated a Replacement Plan to rid all galvanized and cast iron pipe in our system. (The map to the right shows the Replacement Plan.) Phase I of the plan was completed in October 2017. Phase II, completed in January 2019 and Phase IV began in November 2019 is currently underway. Phase III (DWMF’s Internal Replacement) remains in progress.
For more information, please look at Discolored Water section of our website.