Welcome to DandridgeWater.com

Serving the Town of Dandridge since 1930, Dandridge Water Management Facility (DWMF) operates and maintains facilities, which provide Dandridge with safe drinking water and treatment of its wastewater.  DWMF obtains water from the Jefferson City Water Department and Newport Utilities Board.  DWMF maintains the collection and distribution systems, treats wastewater for the citizens of the Town of Dandridge and operates a state certified bacteriological laboratory.

Discolored Water Concerns

While 95% of our customers aren’t experiencing any discolored water issues, we understand that several of you are.  Of the customers experiencing issues, the majority of those issues are due to galvanized plumbing in your homes.  DWMF has some cast iron and galvanized plumbing in our system as well, which is attributing to the discoloration in a few areas.

What are we doing to help alleviate the issue?  In addition to flushing our mains, we have allowed and encouraged customers, who have called in with concerns and received approval, to flush inside their homes; we are adjusting the water bills to average usage so that you are not bearing the cost for the flushing.  As a long-term aid, we have formulated a Replacement Plan to rid all galvanized and cast iron pipe in our system. (The map to the right shows the Replacement Plan.)    Phase I of the plan was completed in October 2017. Phase II, the much larger scale project, awarded US Highway 25-70 and E. Main Street sections on December 12, 2017.  The remaining sections not awarded will be discussed with Town Council in January.  Phase III (DWMF’s Internal Replacement) is already in progress.

For more information, please look at Discolored Water section of our website.


Leak Notice: crews are mobilizing to make repair of leak on E. Cross Road. We will try to limit impact to services in this area and will post updates, as needed. ... See MoreSee Less

2 weeks ago  ·  

View on Facebook

Leak Notice: repair is underway for a leak on Faith Lane. Service interruption should be minimal, if any. Please call if you have any questions at 865-397-3696. ... See MoreSee Less

4 weeks ago  ·  

View on Facebook

Sometimes when a repair is made to a water main, or a homeowner's water service, air can become trapped in the lines. Because the lines are under pressure, the trapped air becomes suspended in the water. The result is water that is saturated with air, which looks milky when put into a clear glass. In some cases the Water Dept. staff will purge the air out of the line through flushing a fire hydrant, but in most cases, it clears up on its own. To clear this up, you can generally let your faucet run for five minutes or so, or until the water clears. This is not enough water to affect your water usage on your bill. If this does not resolve your issue, please call us at (865) 397-3696. ... See MoreSee Less

1 month ago  ·  

View on Facebook
Latest News
New Customers
Pay Your Bill
Report A Problem